BPO for Everyone

I am very fortunate to have a great team of individuals working for our company.

I believe it was Donald Trump that said “If you want to become successful surround yourself with the BEST people you can find…” (or words to that effect!).

He’s right, very much so. A bad hire can not only cost a company a lot of money, but it can also seriously slow-down that company’s growth, expansion, and overall profits.

This couldn’t be any truer than for the Philippines BPO (Business Process Outsourcing) industry. With companies all around the globe using companies such as ours to help save money and create additional revenue (in a load of different ways), the outsourcing boom hasn’t even started yet – as far as I’m concerned.

Here at Live2Sell we have three main areas of our business that we concentrate on:

• Virtual Assistant services
• Outbound Telemarketing services
• Inbound Customer Service reps

Some of our clients go with just one of these, but recently we’ve seen an influx of clients going for a combination of all three of these. They might have a handful of products on board and a growing database of clients. The problem is that they don’t have dedicated CSR’s (customer service reps) to take care of them properly. Deliveries are late, questions aren’t answered quick enough, and people get upset and take their business elsewhere. This is something that we obviously do NOT want to happen.

So, they hire Live2Sell to handle their customers by enlisting two inbound customer service staff. Problem solved. But, we don’t want to rest on our laurels, do we..!? That growing business is great – but, lets try and build on it even more – add two outbound telemarketing executives and the cold calling they perform on a daily basis will generate additional sales for very little investment. Include a virtual assistant to help your new dedicated staff members and you top off a PERFECT set-up – all for a price that is not only extremely affordable, but one that ultimately makes sense!

So, there you have it. There is no reason why every small and medium sized business owner cannot afford, and should not take advantage, of outsourcing some of their daily activities. Call us today, and we’ll be glad to show you what kind of ROI you could expect!