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Virtual Assistance Not to Strike Out!

Batter up… and swing to a pitch coming at you! The Virtual Assistance service is the whole new ballgame that is coming out like a fastball. But don’t get it all wrong, it’s not a game! It’s purely an outsourcing business and it’s not about to get fouled out in this tough economy. It shows [...]

Company Blog

7 Tips on How You Can Maximize Your Outbound Call Center Agents’ Productivity

There are several ways to utilize your outbound call center services and your agents’ productivity.  Here are some tips:
1. Re-evaluate how you measure productivity.
Productivity isn’t always based on the average call-handle time of your agent.  Things to consider when assessing your agents’ productivity is the qualitative result of the calls—whether they get results on [...]

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