Founded in 1983, the American Teleservices Association represents more than 4,000 contact centers that account for over 1.8 million professionals, worldwide – the Live2Sell Group of Companies now included. Inbound contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion.
However, over the last few years more and more small-to-medium sized (SME’s) companies are jumping on the Outsourcing bandwagon and have begun getting Offshore Outsourcing partners, such as Live2Care, involved to handle everything from Toll-Free Hotline accounts to full-blown Customer Service and technical Support representatives.
“We’ve seen a huge increase in the requirement of inbound call center requirements from clients over the last few years – this is the main reason why Live2Care was put together in the first place, and now it seems like it will fundamentally change the way our business shapes itself in the coming years…” commented Live2Sell, Inc. CEO, Chris Ducker.
The ATA provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality and protecting the rights of consumers. Philippines call centers must grab hold of these opportunities when they come their way, if not, they will be left behind in the dust of their competitors that do.
Live2Care now offers Virtual Assistant services, as well as the traditional Inbound Customer Support role that they are becoming more and more affiliated with. However, it is their Outbound Telemarketing agents, handling appointment setting and lead generation campaigns mostly, that they are truly famous for.
“Bringing on board more clients and growing the customer list is obviously the focus of all SME’s, I should know, we are one ourselves! However, you must not ever, ever underestimate the power of a good, solid, customer service campaign in place to take care of and service your clients properly. It is absolutely paramount that companies that embrace this concept will last, whilst those who don’t will be forgotten very quickly…” Ducker continued when discussing the new ATA membership set-up recently.