Monthly Archives: June 2009
Call Center 101: Putting Customers on Hold
Being placed on-hold is one of the top pet peeves of customers in call center companies. Customers who call for service or technical support spend more than five minutes of hold-time in one phone call. Call center agents should know when and how to place customers on-hold. When to put your customers on hold? If you are working as a customer service representative (CSR) or, a technical support representative (TSR) there are several instances when you need to put the customer on-hold.
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Helping Call Center Agents Cope with Stress
The developing and increasing Business Process Outsourcing (BPO) companies like Philippines call center companies undeniably offer the Filipino workforce opportunities to earn well and pursue promising careers in sales, marketing, and customer service. Call centers are the main suppliers of …
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Wanted: Effective Team Players in Philippines Call Centers
For Philippines call center companies to succeed, effective team players are required for the job. A call center agent’s job does not solely revolve around the agent’s self-sufficiency. In fact, an efficient call center agent has to be an effective team player as well.
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What is An Inbound Customer Service Call Center?
You probably heard of an inbound and outbound call center. Have you ever wondered how inbound customer service works?
inbound customer service
First things first, let’s define an inbound call centre. Inbound call centers are call centers that receive calls from their customer’s customers! Although these companies can sometimes also engage in outbound telemarketing services as well, Call center agents in an inbound call centre usually cater to customer service and technical support, providing information and assisting customers with their product or service difficulties.
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Want to be a Virtual Assistant…? Here’s How…
What is a virtual assistant? A virtual assistant is an administrative personnel who works away from the boss’ office.
A virtual assistant’s objective is to establish partnership with an entrepreneur or business, and support them in operating and sustaining that business.
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The Philippines: An Attractive BPO Destination
The Business process outsourcing (BPO) industry is one of the biggest success in today modern world of business. The Business Process Association of the Philippines (BPAP) revealed that according to a survey they conducted this year, approximately 50% of the …
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Why Outsource to a Philippines Call Center..?
One reason why small-to-medium businesses outsource their services is to lower operating cost. But with the increasing number of countries joining in the business process outsourcing (bpo) industry, what makes the Philippines an ideal location to outsource a call center …
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Philippines Virtual Assistant Services Lower Operational Costs – Completely Painless to Set-Up!
Outsourcing Virtual Assistant Services Has Never Been Easier You probably have a personal assistant (PA) and you wonder, “What makes a virtual assistant (VA) better than a PA? First things first, let’s define a virtual assistant… A virtual assistant is …
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The Wonders of Outbound Telemarketing using a Philippines Call Center Partner such as Live2Care
One of the most efficient and cost-effective methods to market your services or product these days is through telemarketing. Telemarketing is a marketing process conducted on the phone. To telemarket a service, you need a telephone service and a telemarketer to conduct and receive calls. There are two kinds of telemarketing: inbound and outbound telemarketing.
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Effective Customer Service in Philippine Call Centers: Part 2
Apart from listening considerately to the customers, making customers’ needs a priority, and exceeding their expectations, what’s more to delivering effective customer service? Product and service knowledge. A comprehensive know-how on company products and services is crucial in delivering …
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