June 30, 2009
Being placed on-hold is one of the top pet peeves of customers in call center companies. Customers who call for service or technical support spend more than five minutes of hold-time in one phone call. Call center agents should know when and how to place customers on-hold. When to put your customers on hold? If you are working as a customer service representative (CSR) or, a technical support representative (TSR) there are several instances when you need to put the customer on-hold.
June 26, 2009
The developing and increasing Business Process Outsourcing (BPO) companies like Philippines call center companies undeniably offer the Filipino workforce opportunities to earn well and pursue promising careers in sales, marketing, and customer service.
Call centers are the main suppliers of customer-detailed information and providers of practical advantage in a progressively more customer-centered world. According to [...]
June 24, 2009
For Philippines call center companies to succeed, effective team players are required for the job. A call center agent’s job does not solely revolve around the agent’s self-sufficiency. In fact, an efficient call center agent has to be an effective team player as well.
“It’s not about you, but it’s about the team.” To achieve something, [...]
June 22, 2009
You probably heard of an inbound and outbound call center. Have you ever wondered how inbound customer service works?
First things first, let’s define an inbound call center. Inbound call centers are call centers that receive calls from their customer’s customers! Although these companies can sometimes also engage in outbound telemarketing services as well, Call center [...]
June 19, 2009
What is a virtual assistant? A virtual assistant is an administrative personnel who works away from the boss’ office.
A virtual assistant’s objective is to establish partnership with an entrepreneur or business, and support them in operating and sustaining that business.
