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Call Center 101: Putting Customers on Hold

Being placed on-hold is one of the top pet peeves of customers in call center companies. Customers who call for service or technical support spend more than five minutes of hold-time in one phone call. Call center agents should know when and how to place customers on-hold. When to put your customers on hold? If you are working as a customer service representative (CSR) or, a technical support representative (TSR) there are several instances when you need to put the customer on-hold.

Helping Call Center Agents Cope with Stress

The developing and increasing Business Process Outsourcing (BPO) companies like Philippines call center companies undeniably offer the Filipino workforce opportunities to earn well and pursue promising careers in sales, marketing, and customer service.
Call centers are the main suppliers of customer-detailed information and providers of practical advantage in a progressively more customer-centered world. According to [...]

Wanted: Effective Team Players in Philippines Call Centers

For Philippines call center companies to succeed, effective team players are required for the job.  A call center agent’s job does not solely revolve around the agent’s self-sufficiency. In fact, an efficient call center agent has to be an effective team player as well.
“It’s not about you, but it’s about the team.”  To achieve something, [...]

What is An Inbound Customer Service Call Center?

You probably heard of an inbound and outbound call center. Have you ever wondered how inbound customer service works?
First things first, let’s define an inbound call center.  Inbound call centers are call centers that receive calls from their customer’s customers! Although these companies can sometimes also engage in outbound telemarketing services as well, Call center [...]

Want to be a Virtual Assistant…? Here’s How…

What is a virtual assistant? A virtual assistant is an administrative personnel who works away from the boss’ office.

A virtual assistant’s objective is to establish partnership with an entrepreneur or business, and support them in operating and sustaining that business.

Company Blog

Utilizing Telemarketing Workforce for Profits Will Save Time & Money

Telemarketing call center services have a slightly notorious reputation among people who have experienced nasty calls from telemarketers from before.  But now, because businesses are realizing the full potential of outbound telemarketing as a cost-effective marketing tool, telemarketing call centers are now experiencing a boost.
Outbound telemarketing campaigns can ensure that your business will have some [...]

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