Choosing the Right Philippines Call Center
Outsourcing in the Philippines is a practical solution if you want to offer the best inbound and outbound customer service to your customers at an affordable rate. With so many Philippines call centers to choose from, how do you select the best Business Process Outsourcing (BPO) company? What sets a good call center in the Philippines apart from the ‘not so good’?
If you have a medium to large-sized business and you want to cut down on your operational costs, outsourcing your customer service or your administrative tasks can be a good solution. With the global crisis the world is experiencing, it is sensible to start thinking about lowering your operational costs without sacrificing the quality of the customer support in regards to your service or products.
Remember the adage. “Tell me who your friends are and I’ll tell you who you are”? Call centers in the Philippines also work that way. To know if the business process outsourcing company is right for you, check out the company’s affiliations.
One prestigious outsourcing organization is the International Association of Outsourcing Professionals (IAOP). IAOP gathers the globe’s finest outsourcing providers, customers, and consultants in one strong, dynamic, and increasing world association to swap leadership knowledge, impart best practices, and to network; thus, maximizing the effectiveness of using outsourcing as a management strategy. IAOP members are experts and leaders in the outsourcing industry who represent small to medium-sized corporations, right up to Fortune 500 companies, including leading industries and business companies.
Another important industry organization is the American Teleservices Association (ATA). Founded in 1983, the ATA is a non-profit trade association devoted to the development of companies that use contact centers as an important outlet of operations. It currently represents over four thousand contact centers that total to more than 1.8 million professionals all over the world.
And of course, if you’re talking about call centers in the Philippines, you should check out the Business Processing Association of the Philippines (BPAP). The umbrella organization for offshoring and outsourcing industries in the country, BPAP is the one-stop advocacy and information portal for the Philippines offshoring and outsourcing services sector.
As a client of course, you want the biggest bang for your buck! As an individual seeking career opportunities, you’d want security. One of the Philippines’ fastest growing call centers, Live2Sell, offers outstanding outsourcing services to clients, and promising work opportunities to qualified Filipinos. With their headquarters in Cebu City – a growing IT hub in Asia, Live2Sell, and its subsidiary, Live2Care is a member of the International Association of Outsourcing Professionals (IAOP), the American Teleservices Association (ATA), and the Business Processing Association of the Philippines (BPAP), as well as being a Certified Microsoft Business Partner. With our strong affiliations, clients are in good hands.
Live2Sell offers inbound customer service support, outbound telemarketing, and Philippine virtual assistant services for clients all over the world. With a team of dynamic and effective individuals, Live2Sell delivers high-quality service, at an affordable price.
For more information on Live2Sell, feel free to check out our individual services or simply fill-in our quick contact form and we look forward to hearing from you.
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