Optimism In Call Centers In The Philippines
In life, in order to survive you have to be optimistic. And when you’re treading a career path in the call center industry, optimism is an important tool to succeed.
Business process outsourcing (BPO) companies like call centers offer great opportunities for career growth but the competition in the industry is tough. And to survive, it takes skills and a great amount of optimism.
Undeniably, there are low moments when working as an inbound customer service representative (CSR) or an outbound telemarketing agent. There are quotas to reach and call statistics to pass (e.g. average handling time, average hold time, etc.) And when the going gets tough, optimism helps.
The law of attraction states that people are like magnets; “like attracts like”. Optimistic-thinking will most likely attract positive results if you just put your whole being into it.
For outbound telemarketing agents, it helps when at the start of the call you are optimistic in making the sale. For inbound customer service representatives, an encounter with an irate customer will be bearable if you are optimistic that you can pacify and help the customer effectively.
Optimism in work allows you to see the brighter side of the situation to help you see the obstacle as good learning experience.
Optimism in the workplace is also important. According to studies conducted by scientists, optimistic people have superior health compared to those individuals who have pessimistic thoughts. Optimistic people perform better at work and have a higher percentage in succeeding.
It is important to promote optimism in call centers in the Philippines. Optimistic customer service reps are most likely confident to help customers and provide exceptional quality customer service. Optimistic telemarketers have higher chances of closing a deal with clients compared to pessimistic telemarketers.
WeLive2Sell, a BPO company in the Philippines, believes that happy call center agent is an optimistic one. By providing our outbound telemarketing team and inbound customer service team adequate trainings, modern work facilities, high work compensation and career growth opportunities, we make our call center agents happy. We help maintain optimistic attitudes in the workplace by offering our clients and employees something positive to look forward to.
WeLive2Sell offers outbound and inbound customer service, outbound telemarketing, and virtual assistant service to various clients all over the world.
For more information about us, visit the WeLive2Sell website or contact us.
I agree Optimism in the workplace specially in a call center setting is important. That is why management did give focus in this area. I heard from my inbound call center friends that they receive regular monthly training on customer services.