Looking for a truly professional outbound call center outsourcing? You come to the right place. Live2Care has been serving business owners globally for over the years.
Our outbound call center jobs are popularly sought here in the Philippines. Our customer services staff is composed of highly skilled professionals from different industries, coupled with topnotch training programs and holistic approach to outbound call center service.
What does outbound call center outsourcing mean? And what are outbound call center agents? These are just some of the common questions asked when you speak about the outbound call centers. Outbound call center jobs are popularly sought here in the Philippines. Over the years, professionals from different industries have ventured into the call center industry. Inbound and outbound call center services are popular BPO services offered in the Philippines.
Outbound call centers usually cater to lead generation and appointment setting. Outbound call center outsourcing is the act of outsourcing outgoing telephone calls for customer service, marketing and advertising, or telemarketing services.
Voice over Internet Protocol (VoIP) is a popular outbound call center software used in making outbound calls to clients and customers. VoIP is an important call center technology because it lowers operational costs and simpler to maintain compared to traditional voice devices like Automated Call Dialers (ACDs).
In an outbound call center, there are outbound call center metrics to consider such as Average Handling Time (AHT), Average Talk-Time (ATT), and After-Call-Work (ACW). Outbound call center managers also look after the quality of the call, the attrition rate of call of employees, and the cost per call.
Inbound and outbound call centers in the Philippines are on its peak. More businessmen are investing in the business process outsourcing (BPO) industry in the Philippines. In the capital city Manila and the Queen City of the South Cebu, the BPO industry is one of the most vibrant and rewarding industry in the Philippines.
European-owned Live2Sell is a Cebu-based BPO company with a successful outbound call center management and strong team of outbound call center agents. Offering not only a successful outbound call center campaigns, WeLive2Sell also offers inbound customer service, outbound telemarketing and virtual assistant service.