Monthly Archives: July 2009

Managing Call Center Stress Through Team-Building Activities

team building

Behind every successful company is a team of happy and satisfied team members. Enjoying work is one thing; enjoying who you work with is another.

In call centers, employees are more productive and are less stressed-out when they enjoy what they do and who they work with. A strong camaraderie among call center agents produces a strong and productive team of happy workers.

Continue reading ►

Call Center 101: Handling Irate Customer

irate-customer1

Customer service support exists because organizations and companies want to meet and exceed customer expectations positively. When a customer’s level of service and product expectation is not achieved, customers become irate. Irate customers are part of every call center agent’s …

Continue reading ►