BPO Philippines: Indispensable Business Process Outsourcing Hub


The Philippines ranks 2nd to India in the Top Outsourcing Nations according to Global Services and Tholons’ Top 50 Emerging Global Outsourcing Cities report for 2009.

Topping the prestigious list of Emerging Outsourcing Cities for the second time in a row is the Queen City of the South, Cebu City.

Despite the effects of the global economic meltdown, the Philippines maintains its competitive outsourcing edge and plays a major role in the evolution and maturity of the world’s outsourcing and offshoring industry.

True enough, the Philippines’ outsourcing revenues significantly increased to 25 percent from $4.8 billion in 2007 to $6 billion in 2008, while industry employment accelerated by 33 percent to an estimated 400,000 employees.

The Philippines continues to drive outsourcing excellence, making it the right service location for just the right outsourcing delivery. According to Oscar Sañez, the CEO of Business Processing Association of the Philippines (BPAP), “the continued growth of the IT-BPO industry helps sustain economic activity in the Philippines.”

“Surveys show that most companies expect to expand within the year by about 10-15 percent. Some smaller companies are planning growth of up to 200 percent within the year,” Mr. Sañez continues.

When asked what measures the Outsourcing industry and the Philippine government are taking to ensure quality of talent, Mr. Sañez answers “The industry and government work together to spread awareness of the benefits of a career in the IT-BPO sector. The government provides subsidies for short term training which industry distributes and monitors.”

The Philippines remains to be a competitive outsourcing hub across the globe. Its outsourcing industry works closely with universities and colleges to incorporate short-term training programs in the curriculum. This enables the Philippines to produce tertiary graduates that are highly employable.

The Philippines sustains its position as a preferred offshore location for English-language customer support services. With a favorable demographic profile and a literacy rate of 92.6 percent according to The CIA World Factbook, the Philippines is the outsourcing destination to be reckoned with.

Business Process Outsourcing Philippines

Adding to the growing list of the Philippines’ key competitive advantages according to Business Processing Association of the Philippines (BPAP) are domain expertise, service orientation, work ethic, cultural adaptability and fit, infrastructure and connectivity, cost competitiveness, and supportive environment.

Philippine outsourcing companies enable you to improve your customer satisfaction rating, business competitive edge and standing to name a few. The benefits of outsourcing in the Philippines are growing and getting even better each passing year.

With excellence as its top virtue, the Philippine outsourcing industry is providing the world with only the best, cost-effective, trustworthy, competent, and hassle-free services that are incomparable to the rest of Asia, or probably, of the world! All these and more allow the Philippines to hold its ground as one of the more prominent and established outsourcing hubs in the world.

Choose the right business process outsourcing in the Philippines and enjoy the benefits of having a cutting-edge, efficient, effective, and world-class business performance that stands out better amidst the competition.

Live2Care, one of the best outsourcing companies in Cebu City, Philippines, exceptionally offers strategically-produced service models such as inbound customer service, outbound telemarketing, and professional virtual assistant service to several clients around the world.

At Live2Sell Group, we’re ready to give you that big call center infrastructure but with a small company feel that every business owner can truly appreciate.

12 Responses to BPO Philippines: Indispensable Business Process Outsourcing Hub

  1. outsourcing says:

    BPO helps a lot the Philippines to stand even it is now in a downtown side because of global crisis. This business willing to help everyone as long as they will pass all the needed info..Through this our country will be more competitive to other countries.:)

  2. thinker says:

    The booming of the BPO industry has been a great help to the people and the economy. To top in the list is another pride of the industry.

  3. call center says:

    Hello,
    Philippines has been able to give outstanding results in BPO sector. Philippines as well as Chine is rising so fast.

  4. Contact Bridge says:

    Contact Bridge is a one stop voice operation call center for B2B or B2C telemarketing providing a full range of high-volume, Inbound or Outbound Telemarketing, including Lead Generation, Sales Leads Generation, Customer Support, Directory Assistance, BPO, Outsourcing Services, Appointment Setting, Telemarketing, Lead Generation, and Web-Based Services. Contact bridge also provides Call center and BPO Jobs in Chandigarh Mohali Punjab.

  5. Keira says:

    BPO really helps a lot of people in the Philippines. Specially those undergraduate, but knows how to speak in English well..

  6. Captive Center says:

    The Philippines has always been the best outsourcing hub–both on excellent customer service and english proficiency.

  7. Accurate Data Entry says:

    A very good company blog.Booming of the BPO companies is very useful to the economy.

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