Call Center Health 101: Carpal Tunnel Syndrome

carpal tunnel syndrome

The health issue in call centers and other business process outsourcing (BPO) companies have alerted outsourcing companies to educate their employees on how to take good care of their health. One arising and alarming health issue in call center companies in the Philippines is the carpal tunnel syndrome.

Call center agents utilize computers for inbound customer service, outbound telemarketing, and professional virtual assistance. A call center agent who constantly uses the computer without proper posture and correct hand position may be in danger of carpal tunnel syndrome.

Carpal Tunnel Syndrome is a medical condition that occurs when the median nerve is compressed at the wrist, leading to muscle weakness and numbness of the hand. As in any other industry, professionals of the BPO industry must be aware of the following symptoms of carpal tunnel syndrome to protect themselves from this alarming and painful progressive condition:
•    Clumsiness with hands resulting to routinely dropping of objects
•    Sleep interruption because of numb hands and tingling fingers
•    Hand and wrist weakness and pain
•    Loss of hand grip strength
•    Unexplainable pain searing up the forearm
•    Frequent aching of shoulders and neck
•    Inability to type on keyboard accurately, navigate mouse correctly, etc.
•    Inability to make a fist
•    Lack of motor skill coordination

If you are a call center agent or a virtual assistant working on your desk with your computer, do not ignore if you have any of these symptoms. Carpal Tunnel Syndrome, according to research, affects women more likely than men because the carpal tunnel in women is smaller compared to those of men. Diabetic persons or those with metabolic illnesses are more susceptible to carpal tunnel syndrome as well.

In order for call center agents and virtual assistants in the BPO industry to work efficiently, here are several health tips for them to avoid the disturbing threats of carpal tunnel syndrome:

•    Perform stretching exercises
•    Conditioning of the hand before work
•    Take frequent rest breaks
•    Correct posture and wrist position
•    Wear any support to keep wrists straight

Live2Care, one of the best outsourcing companies the Philippines, believes in balancing work and play. We encourage our telemarketers to stay away from stress by living a healthy and optimistic lifestyle.

A developing call center in Cebu, Live2Care offers inbound customer service, outbound telemarketing, and professional virtual assistant service to several clients around the world.

Here at Live2Sell, we give you that big call center infrastructure but with a small company feel which every business owner can truly appreciate.

Contact Live2Sell Group now at 1-888-301-1249 or visit their website at for a hassle-free, reliable and professionally customized Total Business Outsourcing.

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