Just as there is an inbound call center, there is also an outbound contact center. In an outbound contact center, your agents or telemarketers will be the ones who are going to reach out to your leads or potential customers.
There are quite a number of outbound contact centers that are available in different parts of the globe. In fact, the outbound call center industry is considered to be one of the most essential and biggest in the world today.
However, if you aren’t too careful, you will discover that the outbound contact center you’re planning to hire is not the most ideal one for you. To help you pick the right outbound call center, here are the top questions you should ask them:
How much is their service?
One of the foremost reasons why outbound contact centers are patronized by businesses, both big and small, is because of the savings they provide. After all, there’s no need for you to spend any more money for training of employees and acquisition of equipment and supplies. Nevertheless, by doing some good research and price comparison, you may see that others seem to have a much higher price than the others.
What are the different outbound call center services offered?
A lot of business persons think that when you speak of outbound, it only means telemarketing. There are still a lot of services that it may encompass, similar to an inbound call center. It may include data mining or lead generation, follow-up calls, and appointment settings, to name a few.
What’s their track record?
This is one of the most important questions you should learn to ask in an outbound contact center. You cannot afford to spend even a single penny on a company that doesn’t know how to value their clients, who don’t spend time equipping their employees with the right skills to do the job well, who receives a lot of negative feedback, whose customer support is not available 24/7, and who treats your own clients with utmost care.
If you are looking for an outbound call center, Liv2Care is a outsourcing company based in the Philippines with a team of highly-trained and effective call center agents. Live2Care also offers inbound customer service, outbound telemarketing, and virtual assistant service to various clients worldwide.