Three Tips in Hiring a Philippine Call Center

If you’re an entrepreneur or a small to medium sized business owner that is currently looking to hire a Philippine call center to be able to handle anything from outbound lead generation appointment setting to inbound customer service and support, then look no further to the country that is formally becoming known to the outsourcing industry as a destination of choice for outsourcing.

Philippine Call Center Although not a new industry in the country, the Philippine call center market place has become more and more successful and grown bigger and bigger over the last four or five years as it has become apparent that the Indian outsourcing phenomenon is slowing down due to the poor quality of voice support. The Philippines is the third largest English speaking country in the world and therefore produces the best non-native English speaking workers you can find today.

Most Philippine call center companies operate in major cities and offer world class infrastructure and management support. Although there are several hundred smaller call centers that operate between twenty to fifty seats for people, these companies have a budget they can use to start with. However it is not advisable to grow with small companies like these as their infrastructures usually does not contain any kind of contingency set up in the wake of natural disasters or poor internet connections.

The following are three tips to use whilst looking for your Philippine call center partner:

  1. Be sure to pick a company that is more than just one or two years old. This shows stability in an amazingly fast growing industry. So you’ll know that they’re not only profitable, but they genuinely have their act together overall.
  2. Be sure to work with a Philippine call center that has some type of foreign management whether it be American, European or Australian. Locally managed call centers tend to be the fastest to close down due to of clients not being happy with their management styles.
  3. If you’re prospective outsourcing partner cannot provide you good quality references then steer away from them and find somebody that can.

So in conclusion while looking for your Philippine call center partner, keep those three major tips in mind and make sure you do your due diligence in finding the right people and the right company to work with.

For more information on outsourcing your call center requirements, please contact one of our business development managers at our toll free number above or through our support email found on our contact us page.

And feel free to ask for our client references. We have nothing to hide and have 5 years of strong, productive history behind us.

3 Responses to Three Tips in Hiring a Philippine Call Center

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  2. Anna May Mitra says:

    I have a company and i am interested with this kind of business. I already added you on my skype account.

  3. Nick says:

    We are looking for a call center or a team of freelancers to call home owners in USA, and take information for their home improvement needs.
    NO sales only a short survey. It’s a very simple campaign, all you have to do is give the home owners a free estimate for their home improvement. In centers currently running, the average SPD is xyz.we are looking for high quality and high volume and a long lasting relationship. Recordings of ever lead call is needed. We will be paying an average $ for every lead, paid via paypal or bank wire in weekly billing cycle.

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