There’s a prevailing perception that offshore customer service may not be a good option if you want a high quality guarantee in your customer satisfaction.
But, despite the bad press, outsourcing inbound call center still remains a fast growing industry which seems to prove the claim untrue.
Are you making a mistake if you send your customer service needs abroad? The aforementioned continuous growth of outsourcing, and the numbers of business owners hiring offshore customer service call center are a strong indication that you are doing the right thing. You can read on some of the top reasons why offshore customer service can ensure a high quality customer satisfaction call center.
Outsourcing is now a maturing business strategy
Pay no attention to the naysayers. Many studies now demonstrate the maturing success story of outsourcing: it is now delivering results. One survey says that 87% of customers agree that today’s offshore customer service delivers the benefits it projected.
Two major factors that contributed to the “come of age” of outsourcing include:
- More experienced and well-trained call center representatives
- Highly improved infrastructures and technological innovations
You will have greater access to Highly Qualified and Well-Educated Call Center Agents
Today, choosing offshore customer service is no longer all about saving money, which is also very important, but also access to talented and capable workforce. For example, most customer service representatives in the Philippines hold a college degree and who are carefully trained in various conflict-handling styles that can guarantee customer satisfaction.
Live2Care is such one company
At Live2Care, we put customer satisfaction at the top of our priority. The company understands that the key to driving up customer loyalty levels is by providing quality customer satisfaction call center. With Live2Care, you can have an offshore customer service that can guarantee a high standard customer experience. Contact us now!