A 2010 study by Everest Research Institute (ERI) shows that the Philippines will soon become the call center capital of the world. The country just beats India by a slight margin.
The Philippines has been a key outsourcing destination for BPO services in the world, both voice-based customer service and non voice call center service.
Services Offered in Non Voice Call Center in the Philippines
There are three major tasks in a non voice customer service that include:
• Chat Support Services
• Technical Helpdesk
• Back Office Support
Each main service consists of a range of related duties and responsibilities. In Chat Support Services, it includes Live Chat, SMS Chat, Email Support, and Management Services. Technical Helpdesk is a 24/7 service that can be done through email and chat. This would encompass application/network technical support, and pre-sales and post-sales technical support.
Back Office Support will help in document management, managing and building accounts and database, transcription and data entry.
Outsourcing all those three major tasks is an ideal, money saving and customer-centric call center solutions available today. And, goes without saying, the non voice call center Philippines leads the pack as the best outsourcing destination in the world, that is, in regard to workforce and English language skills.
Your Total Business Outsourcing Partner
Live2Care offers high quality non voice call center in the Philippines. We can provide you the competitive edge and bring to your organization truly skilled and highly qualified non voice call center professionals. As a leading call center company in the Philippines, Live2Care also offers topnotch inbound customer service, telemarketing, lead generation, and virtual assistant services. Start growing your business with us today! Contact us now!
