Philippines Call Center Industry is Now Number One!

2010 is indeed a great year for the Philippines. Manny Pacquiao still reigns the Pound-for-Pound rankings. And just last week, news broke out that the Philippines is now number one in call center services, surpassing India by a significant margin.

This is a very stunning achievement after only 9 years since the call center industry in the Philippines has started. Today, there are now about 350,000 call center agents in the country compare to India’s 330,000 workforce.

According to Everest Research Institute (ERI), the Philippines call center revenues are anticipated to reach $5.7 billion this year compare to $5.58 billion projected for India.

Several Winning Factors when Teaming Up with a Philippines Call Center

The country’s unique strengths when it comes to outsourcing, according to experts and foreign investors, are their unfailing politeness, patience and eagerness to help. They may not be highly excellent in telemarketing, which requires a bit of pushiness, but they are highly prized in customer service.

The Philippines also has a very strong well-educated and large population of English speaking workforce. Other attributes also include superior telecommunications network and infrastructures, significant incentives for foreign investors to set up their businesses here, and Filipino call center agents’ natural inclination to American culture.

Major Philippines Call Center Hubs

Major BPO facilities are situated in Metro Manila and Cebu City, which is the largest expanding economic zone in the country. Other secondary hubs are located in Baguio City, Bacolod City, Cagayan de Oro, Angeles City, Davao City, Tacloban City, Urdaneta City, Lipa City, Iloilo City, Legazpi City, Dagupan City, Iligan City and Dumaguete City.

Cebu-based Live2Sell Group of Companies is one of the leading and still fastest-growing call centers in the Philippines. If you are looking for a total business outsourcing partner, the company offers comprehensive solutions in inbound and outbound call center set-up’s, lead generation campaigns, appointment setting, various other telemarketing, and virtual assistant services.

Supercharge your business with one of the best Philippines call centers today? Call us now!