Contact Center Services 101: Treating Customers with Compassion

We all know about the customer service legends Amazon and Zappos.com. But do you know that for 3 consecutive years, the 98-year-old L.L. Bean has been awarded by the annual Customer’s Choice Awards as the best customer service company in the US, if not the world? That’s right. L.L. Bean has bested the deep competition of contact center services from 2007, 2008 and 2009 (the much coveted honor was won by Zappos.com in 2010).

When it comes to giving a stellar customer service call center services, L.L. Bean is the company every call center companies should aspire to become, or at least emulate. When asked how does the company keep its customers happy and satisfied? President and CEO Chris McCormick gave a direct answer that should be engraved on stones and put each one in every call center offices around the world.

He simply replied: “Treat the customers with compassion.”

That has been L.L. Bean’s guiding customer service philosophy. They treat each customer like a human being. In an age when people are now mostly being service by new technology especially by the internet, it is refreshing to know that there are companies like L.L. Bean, Zappos.com and, of course, Live2Care that have retained that golden rule: treat people the way you want them to treat you.

As business owner, do you really care and compassionate with your customers? Are you truly dedicated and motivated to solve their problems?

These are the questions we’ve been asking ourselves everyday at Live2Care, providing the best call center services and outsourcing solutions possible. We deeply value our clients and business partners, and the people we have in the company for that matter. We know that customer service is a never ending, compassionate kind of activity where everyone is involved.

If you’re a business owner who seeks for a dedicated and compassionate contact center services, Live2Care wants to hear from you. We tailor fit our call center outsourcing solutions that guarantee results you want to get. Call us now!