Year 2010 was a record-breaking year for the Philippines call center industry, surpassing powerhouse India for the top spot in the call center services.
First and second quarters of 2011 have showed no signs of slowing down of the country’s climb to the zenith, topnotching the survey as the third most optimistic in terms of the economy, and a news report just in this week saying that Metro Manila is now the center of the business process outsourcing world.
According to the report published in The Philippine Inquirer, Metro Manila is now the biggest hub for BPO export industry, employing the most number of employees than any other city in the world. And in terms of BPO growth, Metro Manila has simply outperformed most cities, if not all, worldwide.
Creating more income opportunities
Raja M. Mitra said that the growth should be supported and supplemented with further developments in related sectors. This way, we will be able to capitalize on the growth and maximize the industry’s positive impact on the country’s economy, and create more value and money-generating opportunities and jobs for many Filipinos.
Yet again, the Philippines is still behind China and India in the IT outsourcing and software services. The projected revenue in this particular sector, in which the Philippine IT outsourcing industry can rake in, can go as high as $50 billion by 2020.
There are reportedly over 500,000 workers employed in the IT outsourcing services in 2010, and the number is expected to grow incrementally in the coming months, with new major changes and development in the IT-BPO sector and other BPO services sectors.
Mitra also added in the same report that the ICT industry can be divided into five distinct sectors:
- Telecommunications
- Broadcasting and media
- Electronics manufacturing
- IT software
- Voice and non-voice BPO services
These are the sectors that need some nurturing to further increase their growth and value, capture more market share, and create more jobs for a lot of people. These are, indeed, very encouraging signs that can translate to much better results and growth, while maintaining the best qualities that have made the Philippines BPO industry the favorite outsourcing destination for business owners around the world.
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