How to Retain Employees in IT-BPO Outsourcing Industry

Information technology changes the rules of the game. It’s not just because computers are becoming more handy and powerful, but that information technology (IT) professionals (we call them geeks in vernacular) using the computers are now becoming more empowered with new knowledge, and much better equipped with latest advancement in technology.

Moreover, thanks to the Internet, IT professionals also have the luxury of a far wider arena of operation – a global reach. They become a core and integral part of today’s businesses. Business owners from around the world are seeking to hire them, providing them with what it takes to get the operation of their businesses as seamless as possible, as well as doing their best to retain its best and brightest IT recruits.

In the Philippines, a thorough study, which was published in the Philippine Daily Inquirer, was conducted by the Ateneo Center Organization Research and Development. The main objective is to learn existing retention practices in the industry that pave the way to retaining employees in various IT companies.

So 124 IT pros were enlisted for the study. The researchers explored all possible factors that resulted to high employee turnover and dissect said factors that make the same employees stay in their respective companies.

Here are four of the top factors that influence commitment and a high turnover ratio of employees:

  • Salary and benefits
  • Talent development
  • Work environment
  • Career opportunities

This shows that for companies to ensure that their IT professionals stay with them must offer competitive monetary compensation, advancement in their careers, opportunities to upgrade their skills, and cultivate camaraderie among everyone in the company.

Good leadership is also another crucial factor that determines important decisions for IT professionals to either stay longer, or not. This would involve keeping up the motivation of employees and cultivating a nourishing culture within the context of the organization with everyone possessing the sense of responsibility of helping the company attain their business goals.

Live2Care is a highly professional business process outsourcing (BPO) company offering all types of call center services, based in the Philippines. Our company offers complete outsourcing solutions to business owners worldwide. We also help companies and various organizations improve their performance and employee relationships with tips and advice from BPO experts. To learn more about our services, call us now!


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