Years of offering best quality customer service and telemarketing give us plenty of experience in the field, which we continue to build upon and improve on year after year.
To give you a glimpse of what we do, how we do it and why, here are seven effective tips on how we engage our customers and generate new businesses.
1. Focus on value.
At Live2Sell Group, we always aim to provide superior customer experience, as well as focus on the quality of our product or offering. We know that our clients want and deserve to get the right value of their money. And we are out to meet that need, offering the best possible combination of products or/and services, and price.
2. Be sensitive to the current state of your customer service.
Around 70% of customers indicate that the quality of customer service provided by inbound and outbound contact center companies has remained the same or gotten worse. Be sure to implement a regular reevaluation of your customer service and see where you are at, and do whatever is necessary to maintain or enhance the high level quality of your service.
3. Empower your employees.
Motivate your employees, foster a spirit of teamwork and keep your call center agents and sales people always prepared. Over 60% of customers say that it’s hard to deal with a company because their issues weren’t resolved the first time they called customer service. With that, it’s best to ensure the ease and accessibility of reaching your agents and empower them to provide first-contact resolution.
4. Encourage feedback.
You want to know when and where you get it wrong. The best way to know that is by asking feedback from your customers. Make it easier for them to contact you especially when they want to report a bad experience using your company.
5. Engage customers on social media.
Study shows that 80% of the consumers took their bad experience to the court of public opinion, in which almost 20% used social media to voice out their grievances. On average, each person with a social media account like Twitter or Facebook can reach hundreds of people. That said, you have to make sure to utilize the power of social media to connect with your customers and manage your online reputation.
6. Exercise proactive communication.
Whether you’re receiving calls from customers, or the one calling them, be sure to use proactive communication. Be sensitive to their reasons: what prompt them to call or decline your offer.
7. Do your best not to lose any customer.
Or if that happens, do your best effort to win them back. Invest in the experience and don’t burn bridges. Always seek to restore a broken relationship with the consumers. According to a study, 16% of customers who left after a bad experience with a company indicated that they’re willing to do business with the company again if they see an effort to win them back.
Contact our Live2Sell Philippines representative today to discuss your lead generation call center needs or telemarketing campaigns, and learn how our comprehensive services can help improve your business.
Email:
Proactive communication is a sure way of retaining customers because it’s a preemptive way of dealing with their concerns. It also shows that the company anticipates customers’ needs.