Chat Support Services
Does your business suffer a huge slump in sales? Are your customers dissatisfied with the product or service that you offer? If the answer is yes to all of the questions, then outsourcing your live chat support can bring tremendous benefits to your organization.
Our Live Chat Customer Service includes
- Convenient access to live customer support agent
- 24/7 live customer support
- Personalize attention to each customer
- Provide solutions to customer concerns on time
- Educate on product information on specific services or products
- Assist customer to fill in forms, and details for online transactions
For online-based companies, live chat support is valuable as this can greatly improve your customers’ satisfaction and grow your sales. More than 50% of your visitors can potentially become prospective customers through accurate online support services.
Chat support allows specialist to generally respond to customer queries in real time, using short replies, abbreviated texts, “emoticons”, and other shorthand communications. They are often referred to as chat, online chat, click-to-chat and integrated chat among other classifications. Many customers find it helpful for getting answers while they shop online. An effective live chat solution includes convenient transfer to phone support.
It is ideally utilized by low to moderately intricate product support. A highly complex product or service may not be great for chat due to the risk of miscommunication that can so easily happen, just like with any written communication. Chat support can also help you to survey customer feedbacks without being too intrusive.
Live chat is an effective sales tool to offer stellar customer service. They tend to be more scalable than a call center since live chat technologies enables the live chat support reps to administer multiple chats simultaneously and improve productivity.
Here is the list of benefits you can get when you use live chat support services:
- Convert visitors into buying customers
- Conveniently assist your customers
- Accelerate registrations
- Provide technical assistance to customers
- Significantly increase your ROI
- Produce quality leads at cost-effective price
- Leverages sales by cross selling and up-selling
- Lessen cancellations
- Convenient access to customers’ email addresses, effective email marketing and lead generation
- Divert your toll free calls to the chat support specialists which will save on phone bills
Live chat support services will allow you to promote your products or services in a more cost-effective manner. Live2Sell, a stellar provider of outsourcing solutions has substantial experience in providing high-end call center and customer support solutions to customers worldwide. Our online chat support services can help elevate any organization to a higher level of customer satisfaction. Outsourcing chat support services to Live2Sell will significantly increase your sales in no time.
Our live chat customer support is available to assist your website visitors with efficient round the clock assistance which is backed by a dedicated team who will continuously monitor and to smoothen out every customer issue.
Get in touch with us so we can discuss on how we can help you get started with your live chat support services. Just make sure to fill in the form, or contact us right now!
To find out more on how to outsource with Live2Sell and grow your business by working with a trustworthy, professional, and proven outsourcing call center partner, simply complete our contact form below (giving us as much info as possible) and one of our executive staff will call you back.
PLEASE NOTE: Because of the heavy volume of inquiries we receive, kindly appreciate that we cannot reply to you unless you include a telephone number.